Get in Touch With Us
We like hearing from the people who read this site. Whether you have spotted something that looks out of date, want to ask a question about one of our pages, or simply have an idea you would like to share, this page explains how to reach us and what to expect once you do.
How to Contact Us
The quickest way to reach the team is by email. Send your message to info@flowerbug.co.uk and it will land with a real person who reads every note that comes in.
To help us reply properly the first time, it is worth including:
- A clear subject line, such as "Correction request" or "General question".
- The page you are writing about, ideally with a link, so we can find it straight away.
- A short summary of what you need, plus any details or screenshots that might help.
What You Can Write to Us About
We welcome messages on a wide range of subjects, including:
- Errors, broken links or information you believe has changed.
- Questions about how we put our content together.
- Feedback on how easy the site is to read and use.
- Partnership, media or press enquiries.
Please note that we are an information resource. We cannot step in on your behalf with outside businesses, handle complaints about third-party services, or access any accounts you hold elsewhere. If your query is about one of those, it is best to contact that business directly.
When to Expect a Reply
We aim to answer most emails within two to three working days. Messages sent over weekends or bank holidays may take a little longer. If your question needs some research, we will let you know and follow up once we have a proper answer rather than sending something rushed.
If you have not heard back within a week, please check your spam or junk folder before writing again, as replies sometimes end up there.
Your Information
When you email us, we only use the details you share to read and respond to your message. We do not sell your information or add you to mailing lists without asking. You can read more about how we store and look after personal details in our Privacy Policy. For the rules that apply to using this website and its content, please see our Terms of Use.
Thank You
Every message helps us keep this site accurate, useful and easy to follow. We appreciate you taking the time to write, and we look forward to hearing from you.